Latest News

Welcome - Dr Chris Duffy

We are delighted to announce that Dr Chris Duffy has joined the team here at Kings. Dr Duffy will work 8 sessions per week and generally will be unavailable on a Thursday. Appointments with Dr Duffy can be made via reception. We wish Dr Duffy every success in his new post here at Kings Practice.

July 1st 2022

Practice Update- June 2022

GP surgeries continue to adapt to the demands of the ongoing pandemic. Please be assured, we are open and working hard to support all of our patients.

When you contact the surgery requesting an appointment you will be asked what your health problem is. You will then be offered either a telephone consultation or a face to face appointment. Face to face appointments will be available for patients where a physical examination is required. Where this is not required a telephone consultation will be offered. Current waiting times for routine appointments are longer than we have been used to offering. Please be assured that we have systems in place to deal with those patients who need to be dealt with as a priority. Key to this process are our reception staff colleagues. Please afford them the respect they deserve as they try to deal with your requests.

Every day we have an on call doctor/s who deal/s with presentations which cannot wait for a routine appointment. Our reception team will ask you for details of your presenting condition. Please be assured they are governed by the same rules regarding confidentiality as our GP's and nursing colleagues and have been asked by the GP's to ask you specific questions. This will assist the GP in determining next steps in your healthcare management. In this situation you will be added to the on call doctor's telephone list and they will call you back at some point that day. You will not be offered a precise call back time. It is imperative you give us a telephone number which you can be reached on and that you are available to take the call.

Where a face to face appointment is booked for you here at the surgery you must adhere to the ongoing government guidance around COVID risk management. That includes wearing a face covering at all times within the health centre, using the hand sanisitiser available within the health centre and adhering to social distancing rules.

You must NOT attend the health centre if you have any COVID type symptoms i.e new and persistent cough, loss of taste or smell, raised temperature.

As a reminder:

For Covid related enquiries – please consider looking at https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-  covid-19 for helpful advice & to arrange testing if required. From Monday 30th May 2022 the COVID helpline telephone number operating hours will be 08.00-18.00, Monday to Friday. The helpline number is 0800 028 2816.

Practice Update

Prescription requests over the telephone

From May 2022 we will no longer accept prescription requests over the telephone. All prescription requests must either be made via online services or by handing your prescription order form into your mandated pharmacy or into reception here at the health centre. This change has not been implemented without serious and careful thought. The safety of our patients is paramount in all that we do and patient safety has driven this change. Please contact reception for further information about how to order your prescriptions online.

As a reminder, all prescription requests require a minimum of 48 working hours for processing here in the Practice. For collection at a pharmacy this may require some additional waiting time. Please ensure you order your medication ion good time to ensure there is no interruption to your supply.

Consider ‘Pharmacy first’ – could your local pharmacy help with your health care issue?

You can attend any pharmacy, without appointment or registration and seek advice and sometimes treatment for a wide variety of conditions, including:

Acne                                            Diarrhoea                            Haemorrhoids (piles)

Allergies                                       Earache                               Impetigo

Athlete’s foot                                Eczema                               Indigestion

Backache                                      Headache                            Mouth ulcers

Blocked or runny nose                   Hay fever                             Pain      

Cold sores                                    Head lice                              Period pain        

Constipation                                 Sore throat                         Threadworms

Cough                                          Thrush                               Verrucae

Cystitis (in women)                        Warts

Click the link for more information https://www.cps.scot/media/3576/nhs-pharmacy-first-scotland-poster-july-update.pdf

Collection of Fit notes and prescriptions

You may collect a fit note from the health centre during our normal opening hours. 

Prescriptions continue to be collected from your mandated pharmacy. Urgent prescriptions will be available for collection from reception.

Please ensure you wear a face covering when attending the health centre to collect any item and that you do not have any COVID type symptoms.

We are receiving an increasing number of requests for fit notes. As advised recently by First Minister Nicola Sturgeon, GP practices will not provide fit notes in relation to patients who are self isolating. Instead this information can be obtained by clicking on the link below or by visiting NHS Inform.

Isolation Fit note

 

Practice Update

The level of demand in General Practice is rising significantly and at an unprecedented rate. As a result, we are working very hard to try and meet the needs of all of our patients. Here at Kings, we are aware that the demand on our telephone lines is very high and that consequently there can be significant delays in you, the patient, getting through to speak to a member of staff here at the Practice. We do apologise for any delays you may be experiencing.

At this time we ask that you consider the following:

  • Please do not call us before 11.00am in the morning unless you have an urgent medical issue
  • Please do not telephone the surgery before 11.00am in the morning if you are seeking a repeat prescription. If you have access to the internet please follow the link on the "Online Services" tab on our website and sign up to ordering your prescriptions online. This is a simple and much more flexible process for you the patient.
  • All test results will be available by telephone after 2.00pm. Please do not call before then as we will be trying to deal with medical emergencies up until this time.

Finally, we recognise the impact the Pandemic has had on the service we are able to offer our patients both physically and mentally. Our team is no different and they too are affected in exactly the same way. They are human beings with feelings, issues and concerns just like you. We would therefore ask that you show patience and kindness when our team tries to help you.

Thank you.

December 2021

PROOF OF COVID VACCINATION REQUESTS

Please do not contact the surgery for this information:

People will be able access their Covid-19 Vaccine Status online, by logging on to www.nhsinform.scot/covid19status.

People who have lost or forgotten their username or password will be able to create new ones by selecting 'forgot username' or 'forgot password' options. A Freephone Covid Status Helpline will allow people to get the record posted to them.  The number is 0808 196 8565

 

We are now on Facebook

Telephone Call Recording

Telephone call recording is in use in this Practice.

Incoming calls to, and some outgoing calls from the Practice will be recorded for training and monitoring purposes.

Should you wish to discuss this further please ask to speak to our Practice Manager.

Ear syringing

At the present time we do not offer routine appointments for ear syringing. If you need to access this service you should contact the practice and request a telephone appointment to speak with a GP. After this initial consultation the GP will then advise you of next steps.

We are providing patients with an information leaflet which advises how self care of ear wax can be undertaken. This leaflet is available from the surgery or by clicking here.Ear Wax self care leaflet

Changed Your Contact Details?

If you have changed your telephone or mobile number, please inform us as soon as possible. This can be done using the online form.

 

 

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
NHS ScotlandThis site is brought to you by My Surgery Website