Latest News

Practice Update- December 2021

GP surgeries continue to adapt to the demands of the ongoing pandemic. Please be assured, we are open and working hard to support all of our patients.

When you contact the surgery requesting an appointment you will be asked what your health problem is. You will then be offered either a telephone consultation or a face to face appointment. Face to face appointments will be available for patients where a physical examination is required. Where this is not required a telephone consultation will be offered.

Every day we have an on call doctor/s who deal/s with presentations which cannot wait for a routine appointment. Our reception team will ask you for details of your presenting condition. Please be assured they are governed by the same rules regarding confidentiality as our GP's and nursing colleagues and have been asked by the GP's to ask you specific questions. This will assist the GP in determining next steps in your healthcare management. In this situation you will be added to the on call doctor's telephone list and they will call you back at some point that day. You will not be offered a precise call back time. It is imperative you give us a telephone number which you can be reached on and that you are available to take the call.

Where a face to face appointment is booked for you here at the surgery you must adhere to the ongoing government guidance around COVID risk management. That includes wearing a face covering at all times within the health centre, using the hand sanisitiser available within the health centre and adhering to social distancing rules.

You must NOT attend the health centre if you have any COVID type symptoms i.e new and persistent cough, loss of taste or smell, raised temperature.

As a reminder:

For Covid related enquiries – please consider looking at https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-  covid-19 for helpful advice & to arrange testing if required. 

Consider ‘Pharmacy first’ – could your local pharmacy help with your health care issue?

You can attend any pharmacy, without appointment or registration and seek advice and sometimes treatment for a wide variety of conditions, including:

Acne                                            Diarrhoea                            Haemorrhoids (piles)

Allergies                                       Earache                               Impetigo

Athlete’s foot                                Eczema                               Indigestion

Backache                                      Headache                            Mouth ulcers

Blocked or runny nose                   Hay fever                             Pain      

Cold sores                                    Head lice                              Period pain        

Constipation                                 Sore throat                         Threadworms

Cough                                          Thrush                               Verrucae

Cystitis (in women)                        Warts

Click the link for more information https://www.cps.scot/media/3576/nhs-pharmacy-first-scotland-poster-july-update.pdf

Collection of Fit notes and prescriptions

You may collect a fit note from the health centre during our normal opening hours. If it is helpful we can e-mail the fit note to you. Please advise the GP or reception team of your preference when you request the fit note.

Prescriptions continue to be collected from your mandated pharmacy. Urgent prescriptions will be available for collection from reception.

Please ensure you wear a face covering when attending the health centre to collect any item and that you do not have any COVID type symptoms.

We are receiving an increasing number of requests for fit notes. As advised recently by First Minister Nicola Sturgeon, GP practices will not provide fit notes in relation to patients who are self isolating. Instead this information can be obtained by clicking on the link below or by visiting NHS Inform.

Isolation Fit note

Flu Immunisation Campaign 2021

The flu programme this year will be managed slightly differently to previous years.

This year all patients registered with the Practice who are or will be aged 70 or upwards at March 31st 2022 will be immunised in practice. We will shortly be advising of clinic dates for this cohort and the process for making appointments. In addition we will also be immunising those patients classed as clinically extremely vulnerable- previously identified as "shielding" patients.

For all other patients in eligible groups , these patients will be immunised via a central immunisation centre and will be contacted directly by the immunisation centre. Please do not contact the Practice regarding appointments if you are in this cohort.

This year additional cohorts of the population will be prioritised for flu immunisation and they are:

  • all secondary school children
  • Nursery, Primary and Secondary school teachers and support staff
  • Prison population
  • Prison officers and support staff

Practice Update

The level of demand in General Practice is rising significantly and at an unprecedented rate. As a result, we are working very hard to try and meet the needs of all of our patients. Here at Kings, we are aware that the demand on our telephone lines is very high and that consequently there can be significant delays in you, the patient, getting through to speak to a member of staff here at the Practice. We do apologise for any delays you may be experiencing.

At this time we ask that you consider the following:

  • Please do not call us before 11.00am in the morning unless you have an urgent medical issue
  • Please do not telephone the surgery before 11.00am in the morning if you are seeking a repeat prescription. If you have access to the internet please follow the link on the "Online Services" tab on our website and sign up to ordering your prescriptions online. This is a simple and much more flexible process for you the patient.
  • All test results will be available by telephone after 2.00pm. Please do not call before then as we will be trying to deal with medical emergencies up until this time.

Finally, we recognise the impact the Pandemic has had on the service we are able to offer our patients both physically and mentally. Our team is no different and they too are affected in exactly the same way. They are human beings with feelings, issues and concerns just like you. We would therefore ask that you show patience and kindness when our team tries to help you.

Thank you.

December 2021

NHS APP

We are aware that some confusion may be arising as a result of the following app which is for use in England only and does not apply in the rest of the UK.

The app address is https://digital.nhs.uk/services/nhs-app and is connected to all English GP Practices only.

Please do not access it to complete any paperwork or access services from any Scottish Practice. Your requests will be invalid and will not be acted upon.

PROOF OF COVID VACCINATION REQUESTS

Please do not contact the surgery for this information:

People will be able access their Covid-19 Vaccine Status online, by logging on to www.nhsinform.scot/covid19status.

People who have lost or forgotten their username or password will be able to create new ones by selecting 'forgot username' or 'forgot password' options. A Freephone Covid Status Helpline will allow people to get the record posted to them.  The number is 0808 196 8565

NEW CAREER START GP DR CHARLOTTE WRIGHT

We are delighted to welcome Dr Charlotte Wright to the team here at Kings Practice. Charlotte is a Career Start GP and is with us for an initial period of two years. Charlotte will normally be available on a Wednesday and Thursday. We wish Charlotte every success in her time here at the Practice.

COVID-19 Vaccines

IT'S TIME TO ROLL YOUR SLEEVE UP TO RECEIVE YOUR COVID-19 VACCINE 

If you have not been contacted regarding an appointment for a COVID vaccine appointment and the cohort has now passed patients can contact the following telephone number 01382 632991 or e-mail the following address - Tay.c19vaxlocalenquiries@nhs.scot to arrange an appointment at a central location.

For those patients who may be concerned about potential allergic reaction following receiving the COVID vaccine a useful information source is available here

 

We are now on Facebook

Telephone Call Recording

Telephone call recording is in use in this Practice.

Incoming calls to, and some outgoing calls from the Practice will be recorded for training and monitoring purposes.

Should you wish to discuss this further please ask to speak to our Practice Manager.

Ear syringing

At the present time we do not offer routine appointments for ear syringing. If you need to access this service you should contact the practice and request a telephone appointment to speak with a GP. After this initial consultation the GP will then advise you of next steps.

We are providing patients with an information leaflet which advises how self care of ear wax can be undertaken. This leaflet is available from the surgery or by clicking here.Ear Wax self care leaflet

Changed Your Contact Details?

If you have changed your telephone or mobile number, please inform us as soon as possible. This can be done using the online form.

 

 

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
NHS ScotlandThis site is brought to you by My Surgery Website